WPStore+ PromptPay QR Gateway for WooCommerce

Frequently Asked Questions

### What is WPStore+ PromptPay QR Gateway for WooCommerce?

WPStore+ PromptPay QR Gateway for WooCommerce is a payment gateway plugin that allows WooCommerce stores to accept payments through PromptPay QR code. It is designed for Thai merchants who want to provide a simple bank transfer payment option during checkout.

### Does this plugin support WooCommerce?

Yes. This plugin is built specifically for WooCommerce and works as an additional payment method on the WooCommerce checkout page.

### What payment method does the plugin use?

The plugin generates a PromptPay QR code for customers to scan and pay through supported Thai banking applications.

### Can I use my mobile number or national ID as a PromptPay ID?

Yes. You can configure your PromptPay ID in the plugin settings. The PromptPay ID can be a supported mobile number, national ID, or other PromptPay-compatible identifier depending on your PromptPay registration.

### Does the plugin generate a QR code automatically?

Yes. When a customer selects the PromptPay payment method during checkout, the plugin generates a PromptPay QR code based on the order amount.

### Does the plugin support Thai Baht?

Yes. The plugin is designed for PromptPay payments in Thai Baht.

### Does the plugin support foreign currency conversion?

Yes. The plugin includes currency conversion support for stores that display or process prices in another currency, such as USD, and need to convert the payment amount to THB for PromptPay QR generation.

### Does the plugin include automatic exchange rate support?

Yes. The plugin includes automatic exchange rate support to help convert supported foreign currency amounts into Thai Baht for PromptPay payments.

### Can customers upload a payment slip?

Yes. The plugin supports payment slip upload so customers can submit proof of payment after completing the checkout process.

### Does the plugin automatically verify bank transfers?

The plugin helps collect payment information and payment proof, but final payment confirmation should still be reviewed by the store owner or admin unless a separate automated verification system is connected.

### What happens after the customer pays?

After scanning the QR code and completing the payment, the customer can follow the checkout instructions and upload a payment slip if required. The store admin can then review the order and update the order status.

### Can I customize the payment instructions?

Yes. Store owners can configure payment-related settings and instructions from the plugin settings page, depending on the available options in the installed version.

### Is a license key required?

Yes. A valid license key is required for commercial usage, updates, and license-based features provided through WPStore+.

### How many websites can I activate with one license?

The number of allowed activations depends on the license plan purchased. Please check the license details on your WPStore+ account or product purchase page.

### Does the plugin support automatic updates?

Yes. The plugin supports automatic updates through the WPStore+ licensing and update system when a valid license is active.

### What is WPStore Core SDK?

WPStore Core SDK is the shared system used by WPStore+ plugins for license validation, update checks, diagnostics, cache handling, and other commercial plugin features.

### Which SDK version is used in the current stable release?

The current stable baseline version, WPStore+ PromptPay QR Gateway v4.2.2, has been tested with WPStore Core SDK v2.2.0.

### What should I do if the QR code does not appear?

Please check that WooCommerce is active, the PromptPay gateway is enabled, the PromptPay ID is correctly configured, and your license status is valid. You can also use the plugin diagnostics or system status tools to help identify possible issues.

### What should I do if the exchange rate is not working?

Please check your currency settings, internet connection, and plugin configuration. If the problem continues, clear the update/cache data from the plugin tools and test again.

### Does this plugin work with caching plugins?

The plugin is designed to work with normal WooCommerce checkout behavior. However, checkout, cart, and payment pages should generally be excluded from aggressive caching to avoid payment display or session issues.

### Is this plugin suitable for stores outside Thailand?

This plugin is mainly designed for merchants who accept PromptPay payments in Thailand. International stores can use it if they need to collect payments through Thai PromptPay and convert supported currencies to THB.

### Can this plugin replace a credit card payment gateway?

No. This plugin is designed for PromptPay QR payments and bank transfer-style checkout. It does not replace credit card gateways, online card processors, or international payment providers.

### Is technical knowledge required to use this plugin?

Basic WordPress and WooCommerce knowledge is recommended. The plugin is designed to be easy to configure from the WordPress admin area.

### Where can I get support?

Support is available through WPStore+ for customers with a valid license. Please include your plugin version, WordPress version, WooCommerce version, license status, and any relevant error messages when requesting support.