Refund Policy for WPStore+

Last Updated: June 2026

At WPStore+, we strive to provide high-quality WordPress plugins, themes, digital products, and technical services. Please read this Refund Policy carefully before making a purchase.

By purchasing any product or service from WPStore+, you agree to the terms outlined below.

Digital Products

Due to the nature of digital products, all purchases of downloadable software, plugins, themes, licenses, and digital files are generally non-refundable once the product has been downloaded, activated, or accessed.

Digital products cannot be returned in the same way as physical goods.

Eligible Refund Requests

A refund may be considered under the following circumstances:

1. Duplicate Payment

If you accidentally purchase the same product more than once, we may issue a refund for the duplicate transaction.

2. Technical Issues

If a product experiences a verified technical issue that:

  • Prevents normal use of the product.
  • Is caused by the product itself.
  • Cannot be resolved by our support team within a reasonable period.

You may be eligible for a refund after our team has investigated the issue.

3. Incorrect Charges

If you were charged incorrectly due to a billing error, please contact us immediately for review.

Non-Refundable Situations

Refunds will generally not be granted in the following cases:

  • Change of mind after purchase.
  • The product does not meet personal preferences.
  • Lack of product knowledge or experience.
  • Incompatibility with third-party plugins, themes, hosting environments, or custom modifications not specified as supported.
  • Failure to read product descriptions, requirements, or documentation before purchase.
  • Requests made after significant use of the product.
  • Requests related to promotional discounts, coupons, or special offers.

Technical Support Before Refund

Before processing any refund request, customers are encouraged to contact our support team.

Our team will make reasonable efforts to:

  • Diagnose the issue.
  • Provide troubleshooting assistance.
  • Offer configuration guidance.
  • Resolve product-related problems whenever possible.

Refund Request Period

Refund requests must be submitted within 14 days of the original purchase date.

Requests submitted after this period may not be eligible for review.

Services and Custom Work

The following services are generally non-refundable once work has commenced:

  • WordPress troubleshooting
  • Malware removal services
  • Website development
  • Plugin installation services
  • Custom development
  • Consulting services

If a service cannot be delivered as agreed, we will review the situation on a case-by-case basis.

License Suspension

If a refund is approved for a licensed product:

  • The associated license key may be suspended or revoked.
  • Access to updates, downloads, and support may be terminated.
  • Any activated sites may lose access to future product updates.

Contact Information

If you have questions regarding this Refund Policy or wish to request a refund, please contact us:

WPStore+ Support Team

Email: [email protected]

Website: https://wpstoreplus.com