SUPPORT

WPStore+ Support Center

Need help with a plugin, theme, installation, or WordPress issue?

Our support team is here to assist you. Before contacting us, please review the documentation and frequently asked questions below. Many common issues can be resolved quickly using our guides.

What We Support

Plugin Support

  • Installation assistance
  • Plugin configuration
  • License activation issues
  • Update-related problems
  • Compatibility troubleshooting

Theme Support

  • Theme installation
  • Theme setup guidance
  • Demo import assistance
  • Layout and customization support

WordPress Technical Support

  • WordPress troubleshooting
  • Website errors and warnings
  • Performance optimization
  • Security recommendations
  • Malware investigation guidance

WooCommerce Support

  • Store setup assistance
  • Checkout issues
  • Payment gateway configuration
  • Order processing problems
  • Plugin compatibility checks

Before contacting support

Please prepare the following information:

General Information

  • Website URL
  • WordPress version
  • PHP version
  • Product name and version

Problem Description

  • Detailed explanation of the issue
  • Steps to reproduce the problem
  • Error messages (if any)
  • Screenshots or screen recordings

Providing complete information helps us resolve issues faster.

Frequently Asked Questions

How do I download my purchased product?

After purchase, you can download your product from your account dashboard.

How do I activate my license key?

Navigate to the product settings page and enter your license key in the License section.

What happens when my license expires?

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Do you provide installation services?

Yes. Installation assistance may be available for selected products and services.

Can you help fix WordPress errors?

Yes. We provide troubleshooting and repair services for many common WordPress and WooCommerce issues.

Documentation

Please check our documentation before opening a support request.

Documentation Library →
Button Link: https://wpstoreplus.com/documentation/

Contact Support

If you cannot find a solution in our documentation, please contact us through one of the following channels:

Email Support

[email protected]

Facebook Page

https://www.facebook.com/wpstoreplus

LINE Official Account

WPStore+ Support

Contact Form

Submit a request through our contact page.

Button Link: https://wpstoreplus.com/contact-us/

Support Hours

Monday – Friday

09:00 AM – 06:00 PM (GMT+7)

Response times may vary during weekends and public holidays.

Support Policy

We are committed to providing professional and timely support for our customers.

Support generally covers:

  • Product-related issues
  • Installation guidance
  • Configuration assistance
  • Bug reports

Support does not typically include:

  • Custom development
  • Third-party plugin conflicts outside our products
  • Website content creation
  • Server administration unrelated to our products

Need Urgent Assistance?

For critical WordPress issues such as:

  • Website down
  • Malware infection
  • WooCommerce checkout failure
  • Security incidents

Please contact us through our support channels and include detailed information about the issue.